Refund Policy

You can request a refund in these cases:

1. You cancelled a paid order in time. The order was cancelled within the time allowed by our Cancellation Policy.
2. Products were missing, damaged, defective, spoiled or not what you ordered. You reported it as described in our Return Policy, and we cannot send a replacement or you prefer a refund.
3. You returned an eligible product. A non-perishable product was returned unopened under our Return Policy.
4. You were charged more than you should have been. For example, the same order was paid twice, or you were charged a different amount from the one shown at checkout.

Refunds are not given for perishable products that were delivered correctly and in good condition, or for products that have been opened, used or tampered with, except where our Return Policy says otherwise.

Contact us with:

• your order number
• the products concerned and the reason
• photos, if a product arrived damaged, spoiled or incorrect

We will review your request and reply to confirm whether a refund is approved. Approved refunds are initiated within 5 business days of approval.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

• Card payments: the refund goes back to the card used for the payment, through our payment service provider, Telr.
• Invoice payments (for example, bank transfer): the refund is paid back to the account the payment came from.
• Invoices not yet paid: if the invoice for the order is still unpaid, we correct it with a credit note or a revised invoice instead of making a refund.

Only the amount actually paid for the products concerned, including VAT, is refunded.